Category Archives: Business

Customer Relationship Management Presentation

Below is my presentation for the Carl Benz Academy session on May 20, 2012.
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The importance of backups

BoingBoing recently posted a link to a horrifying video documenting an incident where the Pixar Toy Story team almost lost a year’s worth of work.

It’s a good reminder of what criteria your back process should fulfill:

  1. What happens when your computer crashes?  The simplest approach is to buy a 100$ external hard drive.  If you use a Mac, then setting up TimeMachine is incredibly easy.  If you use a PC, I recommend CrashPlan.  If you don’t have many pictures, a large flash drive is probably good enough.
  2. What happens when your house burns down or you get burglarized?  Generally, a good approach to getting an off-site backup is to purchase a second external hard drive and leave it at your parent’s house, friend’s apartment, or in a drawer at work.  This is manual, but if you can remember to swap out your hard drives every 6 months or so, you won’t loose to much data.
  3. What happens when one or both disks fail?  This may sound improbable, but I’ve consulted for companies that had 3 redundant backup systems fail.  The safest way to be safe is to make sure that your computers (your home computer and your laptop) are syncing data back and forth.  Using a program like DropBox or Google Drive is a generally safe alternative.  You can also setup Crashplan to sync computers together.

For businesses, or people with a large investment in digital assets, it’s best to also get an cloud backup system.  I’ve used Crashplan ok before, but one of my parents had a bad experience with Mozy.

At the very minimum get an external disk.  Hard drive always fail eventually, and you don’t want to lose your pictures, documents, or videos when your disk bites the dust.

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Why multi-level marketing schemes are bad

My wife ran across this article on multiple-level-marketing businesses that shows why they tend to explode in nasty ways (or just leave “distributors” with enough inventory to clean their car for the next 15 years).

“Let me tell you about an incredible ground-level business opportunity,” and you are invited to a house or to lunch for “a discussion.” Funny enough, you feel sick in your gut that there is some hidden agenda or deception. “Probably a multi-level marketing (MLM) organization,” you think. Suppose it is? Should you trust your instincts? Is there anything wrong with MLM?
This article will analyze four problem areas with MLM. Specifically, it will focus on problems of I) Market Saturation, II) Pyramid Structure, III) Morality and Ethics, and IV) Relationship Issues associated with MLMs. Thus, you can properly assess your “instincts.”

I have a warning light going on anytime someone pitches an “opportunity.”  There’s a basic law of business that says  returns = risk + safe rate of return.

The safest way to use your money is to buy a T-Bill or put the money into a savings account.  Anything that pays out at a higher rate does so because it involves risk.  If you (or the seller) don’t see a downside, it just means you haven’t found it yet.

Whenever someone pitches an idea with a higher rate of return, you should be looking for the risk (e.g., the angle)

  • You can buy a $500,000 home by just paying the monthly interest!  (What are the odds of the housing market collapsing? What if the loan payments go up?)
  • You can earn money from home doing social media for our product!  (If the product is that great, why don’t you hire a full-time sales team with more experience, higher skills, and that are much easier for a business to manage?)
  • Everyone needs cleaning products! All you have to do is by at least $50 a month and them to your friends!  (Do I really use 50$ a month? If we all sign up as distributors, who will we sell to?  Why don’t they sell this in stores if it is so great?)

Products that rely upon friends as a distribution channel are especially suspicious.  Anything where the reward is significant, and you can’t see a downside, should set off an internal alarm. The person selling to you may truly believe in their product, and think it’s a great opportunity for you.  But, that doesn’t make it safe — it means they’re just as much a sucker as you.

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